Hands-Off CEO Podcast

HOCEO Podcast E74 (2)

The Real Cost of Bad Onboarding with Kristen Gallagher – E74

Mandi Ellefson’s guest is Kristen Gallagher, founder and CEO of Edify, the frictionless way to onboard software engineers. Edify functionally tailors onboarding to each client’s teams, which works to attract, keep, and grow great employees while helping them get back the time they need.

You’ll hear Mandi and Kristen talk about:

  • “One of the top reasons for team dysfunction is that context isn’t being shared properly,” Kristen says. In their desire to be transparent, a lot of business owners and executives are sharing a lot of information, but not everybody in the organization has the context they need to properly interpret it. This ends up causing more conflict in the team than you might expect. [3:27]
  • Kristen shares what a new hire’s experience should be like on their first day. [13:29]
  • “The high failure rate for hiring could be prevented if people took the time to outline their expectations,” Kristen advises. In the onboarding process, you should have a checklist of what you require a new hire to do and what success looks like. [23:06]
  • Kristen gives insights into an effective hiring process. “Hiring for a small business is going to look different than for a large business.” Employees going into large businesses with prolific track records have had large support systems at other large businesses, and there is no guarantee that they can achieve the same results doing it all by themselves. [27:39]
  • Mandi and Kristen discuss the importance of a cool-off period. When circumstances occur that trigger your emotions, you shouldn’t react immediately. Take time to get out of the emotional high and reflect on the situation – you don’t want to burn your bridges. [37:54]

 

Resources

Kristen Gallagher on LinkedIn | Twitter

Edify 

Mandi Ellefson on LinkedIn | Twitter | Facebook

Hands-Off CEOExecutive Briefing

divider-wave-v

Let us help you Scale to Freedom

Build a team that runs the day-to-day without you, increase profits, and achieve $1M in revenue — and beyond. Apply for a complimentary Scalable Growth Diagnostic Session.
Mandi Ellefson

Mandi Ellefson

Mandi Ellefson helps service businesses with the tricky task of becoming scalable. Her passion is helping freedom seeking entrepreneurs scale the better way– for success in their business and in the rest of their life. Out of a decade+ experience and testing as a business manager, and then building and selling a design business, Mandi has created a system that is responsible for generating tens of thousands of dollars of new revenue for businesses she's worked with.

Posted in

Other articles you may like...

image_6487327
How to Escape the Consulting Agency Cesspool and Scale to $100k/mo in Profits…
3 Key Ingredients
3 Key Ingredients to Attract Higher Quality Clients Who Pay 50-200% Higher Fees
White For Men _ Masculine themes Twitter Post
[Case Studies] Command Higher Fees to Scale Your Consulting Agency (Without Working More, or Hiring a Massive Team)
blond-hair-desk-employee-1181534 1
She Found $84,000 of Extra Profit Hiding in Her Business